Eclipse provide maintenance agreements that range from remote TAC services to 24x7x365 Engineer on site contracts. With the exception of compulsory manufacturer support, Eclipse deliver all of these services using our own Engineers enabling us to be flexible when the need arises.
Focused purely on Mitel, our Engineers skill sets are not watered down with different vendors disciplines however, our Mitel Engineers all have the excellent networking skills necessary to ensure fast fault qualification and resolution.
Our Engineers attend site in typical business attire, no branded polo shirts, business cards etc enabling you to rebrand our service if you deem it appropriate. As with our installation paperwork, if an Engineer attends site to resolve a fault, his customer sign off paperwork is non-branded.
At the request of a number of channel partners, we have relaunched the Customer portal for the online logging and tracking of fault calls.
Calls can be logged online by either the Partner or the End User and updates can be provided by mail or by SMS or both enabling you to keep your client up to date without having to call our helpdesk for an update.
In addition to call logging and tracking, historic reports can be generated showing calls raised, average response times, average fix times and what the fix was – ideal for client service review meetings.
Talk to us about maintenance payment plans, some contracts are eligible for quarterly or even monthly payment terms.
Truly channel only
Flexible payment terms
Call for more information 033 0333 4280
or e-mail firstname.lastname@example.org